article thumbnail

5 Tips: Driving Excellent Customer Service Through Strategic Onboarding

Silkroad

Terrific customer service is important, especially if you are in the services business, like the airline industry, financial services, consulting and more. Strategic onboarding plays a critical role in preparing new hires to provide outstanding service. You don’t want your customers hitting the “thumbs down” button.

article thumbnail

All-In At Acara: Rebecca Furrer

Acara Solutions

In this month’s edition of “ All-In At Acara ,” meet Senior Onboarding Specialist, Rebecca Furrer. Before Acara, I worked for Southwest Airlines as a Maintenance Training Technician. I am the primary Onboarding Specialist for several key accounts and am the frontline point of contact for each. Learn more about Rebecca below!

ATS 108
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

3 Examples of Great Organizational Culture You Can Learn From

Indeed

Southwest Airlines hires service-minded, fun-loving individuals. Southwest Airlines began flying with just four planes in 1971, and has grown to employ more than 52,000. Department of Transportation’s most recent data, Southwest Airlines is the nation’s largest carrier in terms of originating domestic passengers boarded.

Culture 91
article thumbnail

Talent Acquisition Teams: It’s Time to Switch Gears!

SmartRecruiters

ATS, LinkedIn Recruiter, job boards, assessment systems, onboarding tools etc.). It’s unfortunate, but you may have had to lay some good people off – particularly if you are in industries like retail, hospitality, hotels, airline and travel. How proficient is your team in your processes and technology stack?

article thumbnail

SilkRoad Connections 2018 Agenda Spotlight: Talent Acquisition

Silkroad

The Future of Onboarding is Now – PricewaterhouseCoopers – Monday, April 30. What was their strategy to innovate onboarding internally, and what are they doing externally to address their clients’ issues and trends in the marketplace? New Hire Orientation, the Southwest Way – Southwest Airlines – Tuesday, May 1.

article thumbnail

How to Prevent the Looming Travel Breakdown

The Staffing Stream

Like any market breakdown, it’s driven by multiple factors, but one phenomenon seems to be the chief culprit: During the pandemic, airlines and the government bodies that oversee their transportation infrastructure laid off staff due to anticipated drops in demand. Support flexible shifts and hours.

Travel 62
article thumbnail

3 Less Obvious Ways to Elevate Your Customer Experience

Employment Technologies

How Strategic Employee Selection and Onboarding Can Boost Customer Service Levels. So, doesn’t it follow that talent acquisition and onboarding should be foundational to your customer experience strategy? Richard Branson, CEO of Virgin Atlantic airlines, is well known for the accent he places on his people. “It

CRM 72