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5 Tips: Driving Excellent Customer Service Through Strategic Onboarding

Silkroad

Terrific customer service is important, especially if you are in the services business, like the airline industry, financial services, consulting and more. Strategic onboarding plays a critical role in preparing new hires to provide outstanding service. Create a personal new hire journey. Measure new hire service levels.

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All-In At Acara: Rebecca Furrer

Acara Solutions

In this month’s edition of “ All-In At Acara ,” meet Senior Onboarding Specialist, Rebecca Furrer. Before Acara, I worked for Southwest Airlines as a Maintenance Training Technician. To my surprise, I was hired based on my customer service experience and began my career with Acara, where I still am 8 years later! Worth, Texas.

ATS 108
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3 Examples of Great Organizational Culture You Can Learn From

Indeed

Southwest Airlines hires service-minded, fun-loving individuals. Southwest Airlines began flying with just four planes in 1971, and has grown to employ more than 52,000. Department of Transportation’s most recent data, Southwest Airlines is the nation’s largest carrier in terms of originating domestic passengers boarded.

Culture 91
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Talent Acquisition Teams: It’s Time to Switch Gears!

SmartRecruiters

A few strategic hires will continue because they are just that…strategic. Plainly no one would be crazy enough to predict when, but when it does – you will need to be able to quickly restart the projects and hiring plans that have been delayed. ATS, LinkedIn Recruiter, job boards, assessment systems, onboarding tools etc.).

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SilkRoad Connections 2018 Agenda Spotlight: Talent Acquisition

Silkroad

The Future of Onboarding is Now – PricewaterhouseCoopers – Monday, April 30. What was their strategy to innovate onboarding internally, and what are they doing externally to address their clients’ issues and trends in the marketplace? Source of Hire – SilkRoad’s Justin Dennis – Tuesday, May 1.

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Why Your Company Needs Employer Branding & How To Get Started

Proactive Talent

There is no company on the planet that shouldn’t use employer branding to help them attract and hire the best talent. You then risk letting others control the perceptions of your company as an employer and attracting candidates who may not actually be qualified or culturally fit for the roles you’re hiring for.

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8 company culture examples to follow

Achievers - Recruiting

Patagonia’s founder, Yvon Chouinard, states that they actively seek people “who love to spend as much time as possible in the mountains or the wild” As such, Patagonia recruiters don’t find candidates through typical avenues, relying instead on informal networks and other unconventional hiring strategies.

Examples 137